UK RETURNS & EXCHANGES

RETURNS

Refunds are eligible on full-priced items within 14 days of purchase. Items must be in perfect condition for resale with original tags attached.

Follow easy steps on the returns portal to process your return and get access to a returns label or QR code. We charge £3.00 to cover return shipping and restock which is deducted from your refund. Refunds typically clear into your account within 3-5 working days.

EXCHANGES

Exchanges can be made against the same or different items and are free of charge. Follow easy steps on our returns portal to access a returns label or QR code.

SALE ITEMS

Sale items are non-refundable. If you wish to return them for store credit please return to: NO EMOTIONS, PO BOX 171, ALRESFORD. SO24 4BQ with your order details.

RETURNS

INTERNATIONAL RETURNS

International returns are processed through our returns portal but it is the customer's responsibility to ship the item back to us.

We are unable to offer international exchanges, so in this case please return the original item and re-order online.

Our returns policy

  • Sale items are final and not eligible for refund but are eligible for store credit
  • 14 day return window from the date of purchase
  • Items must be returned unworn, in perfect condition for resale with tags attached in order to be eligible for refund
  • Gift returns require the original order number and can be processed through the returns portal
  • Refunds are processed on receipt and typically clear within 3-5 working days
  • We charge £3.00 for refunds and original shipping costs are not included
  • We are not responsible for lost parcels sent outside our returns portal