UK RETURNS & EXCHANGES
Returns and exchanges are processed through our returns portal linked below. Refunds are eligible for full-priced items within 14 days of purchase made to your original form of payment.
If using our prepaid Royal Mail return label, a £3.00 fee will be deducted from your refund. You will be asked for your order number and email to process this. Refunds clear within 3-5 working days.
Exchanges are usually sent out the same day are free of charge.
Sale items are non-refundable however we offer exchange or store credit. If you would like to return sale items please contact us direct on email.
INTERNATIONAL RETURNS
International returns are processed through our returns portal but you are responsible to purchase your own tracked return postage as we are unable to produce a postage label for you.
If you would like to return an item to us, please send it back to the address below and include your order details.
NO EMOTIONS, PO BOX 171, Alresford, Hampshire, SO24 4BQ. UK
Wee are unable to offer international exchanges, so in this instance please return the original item and re-order online.
Returns policy
- Sale items are final and not eligible for refund however we offer exchange or store credit
- 14 day return period from purchase
- Items must be returned unworn and in perfect condition with tags attached to be eligible for refund
- For gift returns, please provide the original order number and follow steps on the portal
- Refunds are processed within 3-5 working days
- Original shipping costs are not included in refund
- We cannot be held responsible for lost parcels sent outside our returns portal